Legal
Privacy Policy
Last updated: 11 August 2026. This policy explains what personal data arcogmbh.org collects, why, and how it is handled.
On this page
1. Data controller
The data controller responsible for this website is Arco VerrechnungsSysteme GmbH, Hindenburgstraße 23a, 21335 Lüneburg, Deutschland. You can reach us at support@arcogmbh.org or +49 4131 26370.
2. Information we collect
We collect information in two ways: information you provide directly, and information collected automatically as you browse the site.
- Contact form submissions: name, email address, organisation (optional), enquiry topic, and message content.
- Automatic technical data: IP address, browser type, device type, referring page, and pages visited, collected through standard server logs and, where you consent, analytics cookies.
We do not knowingly collect patient-level medical information, insurance claim details, or financial account numbers through this website, and we ask that you do not include such information in any message you send us.
3. How we use information
We use the information described above to respond to enquiries, maintain and secure the website, understand how visitors use our content, and comply with legal obligations. We do not use this information for automated decision-making or profiling that produces legal effects.
4. Legal basis for processing
Where the General Data Protection Regulation applies, we process personal data on the following bases:
| Activity | Legal basis |
|---|---|
| Responding to contact form enquiries | Consent (Art. 6(1)(a) GDPR) and legitimate interest in handling correspondence |
| Website security and fraud prevention | Legitimate interest (Art. 6(1)(f) GDPR) |
| Optional analytics cookies | Consent (Art. 6(1)(a) GDPR) |
| Retention of business correspondence | Legal obligation (Art. 6(1)(c) GDPR) |
5. Sharing of information
We do not sell personal data. We may share limited information with service providers who host this website or process enquiries on our behalf, under written data processing agreements, or where required by German or European law. We do not transfer personal data outside the European Economic Area without an appropriate safeguard in place.
6. Data retention
Contact form submissions are retained for as long as needed to address the enquiry and for a reasonable period afterward for record-keeping, typically no longer than 24 months, unless a longer period is required by statutory retention rules applicable to business correspondence in Germany.
7. Cookies
This site uses a small number of essential cookies required for basic functionality, and optional cookies used only with your consent to understand aggregate site usage. Full detail is available on our Cookies page.
8. Your rights
Under the GDPR, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data, to object to processing based on legitimate interest, and to data portability. You also have the right to lodge a complaint with a supervisory authority, such as the data protection authority for Lower Saxony (Die Landesbeauftragte für den Datenschutz Niedersachsen). To exercise any of these rights, contact us at support@arcogmbh.org.
9. Data security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's privacy
This website is intended for practice administrators and other adult professionals. We do not knowingly collect personal data from children under 16.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The "last updated" date at the top of this page indicates when the policy was last revised.
12. Contact us
Questions about this Privacy Policy can be sent to Arco VerrechnungsSysteme GmbH, Hindenburgstraße 23a, 21335 Lüneburg, Deutschland, by email to support@arcogmbh.org, or by phone at +49 4131 26370.